Clerical support for the Quality Assurance department.  Extensive work with Excel and MS Office suite in XP format, in a network setting.  Phone work included setting up training sites and gathering information for recruits in the field to utilize.  Other administrative duties included data entry, faxing, scanning, plus. 

Coordinated the movement of freight to and from trade shows and conventions around the world.  Responsibilities included:  air cargo tracking, container movements, truck deliveries and pick ups, customs coordination.  Light administrative duties as needed, data entry, faxing, scanning, plus.  Utilized MS Office in XP format, working with Word, Excel, Outlook, etc., as well as extensive work with Lotus Notes.

Receptionist and clerical support for construction-based firm.  Light administrative duties as needed, as well as answering incoming phones and greeting guests.  Utilized WinXP with MS Office suite:  Word, Excel, Outlook, etc., as well as some web page and graphic design in-house. (Contact Supervisor: Colleen Colipano,  Phone: 702-795-0400)

Reception duties in an executive setting. Administrative duties as time allowed: correspondence, spreadsheet updating, brochure requests, etc. This position was responsible for customer service assistance requests regarding accommodation and other hotel-related questions both via phone and for walk in guests.  Utilization of Microsoft Office Suite as well as Delphi and LMS.  Heavy phone work involved. (Contact Supervisor: Annette Weishaar, Phone: 702-733-3111)

**The next three positions listed are contract positions for the Navy - on adjoining bases in Newport, RI:  the Naval Undersea Warfare Center and Naval Station Newport.  I transitioned from one position to the other as contracts ended and began, since my skill level and clearances were already established.

NUWC Payload Integration and Systems Development Branch Secretary (contract employee).  
Assisted the Branch Manager in administrative areas. Instrumental in the development of a data base (Access) for use in personnel issues. Accepted requests for travel and processed them through CTS (Corporate Travel System), formerly utilizing the TOPS travel system. Gathered and compiled weekly highlights for required branch report. Purchase requests were processed through the Automated Purchase Request (APR) system. Verified time cards along with maintaining electronic files on each employee, containing requests for leave and variances to schedules. Distributed and processed incoming and outgoing correspondence, to secret level, according to Naval mandates, tracking it electronically. This office is virtually paperless, due to continual maintenance of electronic files, with emphasis on scanning and security. (Contact Supervisor: Michael Demetri, Phone: 401-832-5676)

Transportation Assistant, NAVSTA Newport Personal Property Office (contract employee).  
Clerical support for the Personal Property Office at NAVSTA Newport. Assisted in the processing of government bills of lading, invoicing, filing, typing and data entry. Provided backup paperwork as appropriate to substantiate claims for payment from outside vendors. Maintained file systems to control and identify various subjects, storing and disposing of files as required. Provided guidance and instruction to military members regarding their household goods shipments, assisting in solving problems as they arose. Extensively utilized database and spreadsheets. Provided customer service, both directly at the main point of contact, as well as verbally by phone. Personally answered inquiries and accomplished those matters not requiring the personal attention of the Transportation Officer, tasking as deemed necessary. Controlled all incoming and outgoing mail, duplicating, opening and distributing as necessary. Received all correspondence on a daily basis. Position utilized knowledge of arranging transportation for or performing other actions in connection with the movement of freight, passengers, or personal property by Government or commercial means. Performed other transportation program support functions. This position also required a practical knowledge of the regulations and methods governing traffic management and transportation programs. (Contact Supervisor: Loreen Reynolds,  Phone: 401-841-6200)

NAVSTA Newport Environmental Department (contract employee).  
Administrative support for the entire department. Duties included: maintaining records; receiving, screening, viewing, verifying and disbursing documents; researching and compiling information and data; preparing and/or verifying the validity of documents. Taking minutes at public information meetings, then preparing the minutes for distribution; form, publication and PowerPoint presentation design and modification; spreadsheet and database maintenance. Responsible for the orderly processing of paperwork and performance of routine work that supports the NAVSTA Environmental Office. This position manages, controls and tracks the departmental tickler system, controlling all incoming and outgoing correspondence. While following procedures, regulations, precedents and instructions, I processed and maintained the records and written materials which represented the transactions of business of the NAVSTA Environmental Office. Occasionally I contributed information to the department's weekly situation report. Software utilized: Word 97, Microsoft Publisher 97, Excel, PowerPoint, Outlook, Internet Explorer.  (Contact Contract Company Representative:  Jan Childs,  Phone: 757-499-6802)

Screened calls and received visitors to the plant. Extensive work with Microsoft Office 2000 applications, tracking and reporting production costs, attendance, and vendor information utilizing comparative charts and graphs with Excel, established from generated reports and data. Determined whether reports provided clear and concise information, and then identified the source and methods used to accumulate report data. Assisted in purchasing necessary raw materials, communicating with long-distance carriers on truckload and LTL shipments. Maintained electronic documents and physical files for the plant, many of which were confidential in nature, often involving policy and operations, updated MSDS files as required, drafted correspondence, including letters of appreciation, recorded minutes of meetings, etc. Maintained and coordinated the Plant Manager's calendar, scheduling and arranging appointments to avoid rescheduling conflicts. Completed training as a certified ISO-9001 Auditor, participated in regular safety audits in the plant and produced reports on findings. Conducted online statistical research and submitted government reports electronically. Maintained the plant's bulletin board with accurate instructions, forms and procedures. Assisted in fleet management coordination, safety and regulatory program support, quality control and inspection, carrier performance evaluation, and transportation report analysis and preparation. Performed duties that included the receipt, storage, issue, and delivery of materials, supplies and equipment, which were received and/or stored in the warehouse. Compared quantities of incoming items with those shown on receiving reports. Checked packing slips to further verify correct shipments. Arranged, marked and tagged items on pallets, shelves, or other storage locations. Processed receipts and bin materials, segregating stock by category. Insured that easily pilfered items were in locked storage, and assured that hazardous material was properly stored. Inventoried stock levels on a monthly cyclical basis, checking stock locations and review points for accuracy. Processed and issued follow-up adjustments, coordinated cost authorities and monitored status lists. Prepared requisitions and contacted office equipment vendors when repairs were required. Scheduled work for repairs. Arranged for local pickups of material and equipment for disposal action or for repair/replacement. Interacted with local vendors for the acquisition or purchase of raw materials and other needed supplies daily throughout the region. (Contact Supervisor: Dennis Varone, Phone: 401-578-7738)

G.E.D. 1999

PROFESSIONAL TRAINING:  
STEP - Systematic Training for Effective Parenting, 6 hrs., 9-97. 
Internal Quality Auditor Training (ISO 9001), 40 hrs., 6-01. 
5th Annual Summer Leadership Institute, 16 hrs., 8-97. 
Excel: A One-Day Seminar, 8 hrs., 0.6 CEUs, 6-01.  
 
PROFESSIONAL LICENSES AND CERTIFICATES:  
Certified ISO-9001 Internal Auditor, 08-04. 
Chauffeur, State of Rhode Island, 02-06. 
Board Member, Board of Directors, Ocean State Free Net, 1997 to 2002. 
American Mensa member, from 2007 
DOD Secret Clearance effective through 9-05.  
 
PERFORMANCE RATINGS, AWARDS, HONORS, AND RECOGNITIONS:  
Notary Public, 11-97 to 11-01. 
North Providence Citizens Police Academy, 04-96. 
South County Habitat for Humanity Volunteer Award 10-98. 
Apeiron Foundation Volunteer Award 03-03.